Every Employee a Leader
Your role at your facility can be far more than just your job title. Whether you're a pet care handler, groomer, dog trainer, front desk staff or a cleaner, you can display leadership traits that will contribute to your success and the success of the facility!
This course is designed for ANY employee of a facility to go through as part of their initial on-boarding or at any time for continual learning and will take approximately one hour.
10 Lessons
Introduction
Welcome to the course!
Employee Role in Organization
Understanding the Roles and Functions of The Team
Our Commitments
Commitments in the Workplace
Importance of Teamwork
Understanding the fundamentals of teamwork.
Effective Communications I
Making The Most of Communications
Effective Communications II
Keep Your Character Strong
The Importance of Character
Workplace Drama
Learning to Avoid Drama & Nonsense!
Customer Service 101
Customer Service Excellence
Conclusion
Wrap Up